What it's like to work with me?

Hi everyone! My name is Huey and I am a passionate and results-driven Customer Success consultant with over a decade of experience in Customer Success.

I most recently built and led the Customer Success team at Zoom in achieving a customer retention rate of 99% and an average customer renewal rate of 105% across Australia, India, Japan, Korea, Philippines, and Singapore.

I started SuccessEngine because I saw a gap for a specialised Customer Success consultant dedicated to working with startups and scaleups in the APAC region. To date, I have worked with technology founders and CEO’s with reviewing and building their Customer Success function and playbooks.

I’m here to help if you need someone to audit your existing Customer Success strategy, provide fractional Customer Success as a service or build your function from scratch.

Who I am a great fit for?

If you’re a business owner and are facing the below challenges:

• We have a low product adoption rate
• We have a high churn rate
• We’ve just received funding and need someone to review our current customer journey and identify areas of improvement to help us scale.
• We need someone to write our Customer Success Playbook
• We have a junior team with limited Customer Success experience