expert's photo
Jeff Kinsel
Customer Success Executive
$1000 /mo
Monthly retainer
$2500 /h
Min 10 hours blocks

What it's like to work with me?

Working with me can save you a lot of time and money that you would spend on expensive individuals potentially serving customers poorly.

There are lots of ways to build back CS organizations, and a few principles that make good ones. I have seen millions of dollars wasted in pursuit of adequate customer interaction.

I am straightforward, consensus-building, passionate, and love talking to people. I make analogies like they are my job, and I love hearing how different businesses are constructed.

Who I am a great fit for?

I am a great fit for early organizations that are just getting into serving customers/focusing on renewals. Founders who are trying to learn how to do Customer Success, or revenue leaders who find themselves managing the CS function for the first time.

Addionally, I work well with ‘first CS hires’ who are given a huge amount of work to do with no mentoring.

Notable highlights

Maintained 98% gross churn and 111% net negative churn by implementing best practice
Minimized monthly net churn from 8% to 1.6% over the first 12 months.
Decreased churn from 4% monthly churn to net negative within two years.
Raised customer onboarding completion from 30% in the first 90 days to more than 75%.
Accomplished best-in-class support CSAT and CES metrics with the first response time of under two minutes.

Tell us more about your project and we’ll get you matched.

Find Your Next Operator in 24 Hours. Zero Fees. Zero Hassle.

  • logo
  • logo
  • logo
  • logo
  • logo
  • logo
  • logo
  • logo
  • logo